• ApparelNY Customer Service:

    Thank you for visiting ApparelNY. We are a New York based company located in New York City.

    This section explains our pricing policy, shipping rates, return and exchange policies, how to obtain a Return Merchant Authorization (RMA), privileges and discounts for repeat customers, and ways to contact us. Please click on the relevant question to jump to the topic of interest or scroll down at your leisure.

    Shipping Policies & Rates

    • All orders are shipped in one business day.
    • Normal shipment by UPS Ground or USPS Priority.
    • The shipping and handling charges vary by amount, product ordered and destination. For items like polo shirts etc, the charges start at $8.50 and up and for heavier items like robes, these start at $12.50. The shipping charges will show as you checkout.
    • Next Day Air (next business day delivery): $45.00 for the first item and $7.00 per item for each additional item.
    • For PO Box or APO address an additional charge of $5.00 will be billed to your credit card in addition to the amount appearing on the order confirmation.
    • For overseas addresses the shipping charges are $35.00.

    Return & Exchange Policy


    • All items can be returned (and/or excahnged) within 14 days of receipt.
    • During Christmas shopping season, the 14 day time limit is waived: Purchases between Sep 15 and Dec 24 can be returned by Jan 15 of the following year.
    • Full cost of the item (excluding shipping charges) will be reimbursed.
    • Return Merchandise Authorization is required which is easy and trouble free. It can be obtained right from this page. Just click on link below and enter the order# (OrderID) and the product information.
    • The RMA must accompany the return package for proper processing and timely credit.
    • The shipping cost incurred to return the item will be borne by the customer.
    • Exchanges
    • You may return any item and request an exchange for a different size/color or even a different item of equal value.
    • The shipping cost incurred to return the item will be borne by the customer.

    • Click here to Obtain Return Merchant Authorization
    • Discounts for Customers (Customer Loyalty Rewarded)
    • We value customer loyalty and offer significant discounts to repeat customers, allowing even greater savings. . After your first order, you will be eligible for the discounts shown below. The relevant discount coupon codes will be forwarded to you with the shipping confirmation email which is sent out as soon as the item is shipped:

    • Discount given for every repeat purchase
    • Special Discount available for Holiday Shopping repeat purchases
    • A Specials Page (with discounts of 50% or more) set up which is available to customers only.
    • An invitation extended to join our very popular which allows for 15% discounts on all items for one year

    We accept American Express, Visa, Mastercard, Paypal, Check, Money Order, or Google Checkout.

    If you choose GoogleCheckout as the payment method, you will receive a separate email from Google Checkout with a link to authorize payment and you will then be asked to enter your credit card information. You can also use this method if you choose to pay by Discover.

    If you choose paypal as the payment method, on completion of order, go to paypal.com and send payment to apparelny@nyc.rr.com

    If you choose pay by Check or Money Order, make check payable to Apparel New York, mail to: 771 West End Ave, 6D, New York NY 10025. Please include a copy of the order confirmation with the check/money order.

    • How to Contact Us
    • Call toll free 1-888-280-8677 or
    • From New City call 1-212-280-8679 or
    • contact us
    • For snail mail our physical address is Apparel New York, 771 west End Avenue, Room 6D, New York, NY 10025.

    Our Pricing Policy

    Our policy is to carry high quality products at affordable prices. The quality would be the same as you would find in Department Stores like Macy's, Bloomingdale, Dillards, Nordstrom etc..

    However, our prices would be 40%-50% lower than what you would pay at such Department Stores. In the case of leather apparel, the price differential is sometimes 75% or higher. So you should realize significant savings by buying from us.

    In keeping in line with our above policy we are constantly reviewing our price structure and rely on customer feedback. Even if you are not a customer and, while browsing through our website, if you see any item which warrants review in light of what you have seen elsewhere please Contact Us

    We will immediately review our price for that item.

    We specifically have a low price guarantee on all leather apparel.

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